Refund policy
Every effort is made to provide a detailed and accurate description, along with a close-up photograph, for each piece of jewelry. However, due to the inherent nature of the Internet, slight variations in coloring may occur. In addition, because every piece of jewelry is made with natural and hand-cut gemstones, slight variations in the stones may also occur in items within the same series. I ask that you please keep these realities in mind when placing an order.
Please note: Commissioned works, special orders, exchanged items and sale items are all final sale items and not eligible for return. All other items may be returned for store credit for the full sale amount less the cost of shipping and handling and tax where applicable. Returns must be requested in writing within 7 days of receipt of your jewelry and must be accompanied by a return authorization (RA) number. This number is valid for 7 days only. Therefore, all authorized returns must be received no later than 7 days after the issuance of a RA#. To obtain a return authorization number simply send an email to dana@danabuschdesigns.com with “request for return” in the subject line and the following information in the body of the message:
Name, date of purchase, invoice #, item(s) being returned, and the reason for the return.
Only items that have not been worn, damaged or altered in any way, and that are received in their original packaging accompanied by a copy of the original invoice and a RA# displayed on the box will be accepted for return. Furthermore, Dana Busch Designs is not responsible for any damage incurred during shipping when returning an item, so I strongly recommend you ship the item(s) in a hard-sided box, surrounded by sufficient padding and insured for the total value of the returned item(s).
Please note: C.O.D. packages and items without a return authorization number prominently displayed on the outside of the box will be refused and returned to the shipper.