Policies

Contact Information:

Dr. Dana Busch
Dana Busch Designs
25 Downing Street
Building 1
Suite #301
Denver, CO
80218

dana@danabuschdesigns.com

 

Shipping:

All purchases will be shipped using UPS. You will be given a choice of ground, second day air or next day shipping.


Sales Tax:

Colorado residents are subject to the current Denver sales tax rate. This rate is currently 7.72%. At present, there is no sales tax incurred for purchases shipped outside of Colorado.


Returns:

Every effort is made to provide a detailed and accurate description, along with a close-up photograph, for each piece of jewelry. However, due to the inherent nature of the Internet, slight variations in coloring may occur. In addition, because every piece of jewelry is made with natural and hand cut gemstones, slight variations in the stones may also occur in items within the same series. I ask that you please keep these realities in mind when placing an order.

Please note: Commissioned works, special orders, exchanged items and sale items are all final sale items and not eligible for return.

All other items may be returned for store credit for the full sale amount less the cost of shipping and handling and tax where applicable. Returns must be requested in writing within 7 days of receipt of your jewelry and must be accompanied by a return authorization (RA) number.

This number is valid for 7 days only. Therefore, all authorized returns must be received no later than 7 days after the issuance of a RA #.  To obtain a return authorization number simply send an email to dana@danabuschdesigns.com with “request for return” in the subject line and the following information in the body of the message:

Name, date of purchase, invoice #, item(s) being returned, and the reason for the return.

Only items that have not been worn, damaged or altered in any way, and that are received in their original packaging accompanied by a copy of the original invoice and a RA # displayed on the box will be accepted for return. Furthermore, Dana Busch Designs is not responsible for any damage incurred during shipping when returning an item, so I strongly recommend you ship the item(s) in a hard-sided box, surrounded by sufficient padding and insured for the total value of the returned item(s).

Please note: C.O.D. packages and items without a return authorization number prominently displayed on the outside of the box will be refused and returned to the shipper.


Commissioned Works & Special Orders:

The personal nature of my company allows me the creativity and flexibility to collaborate with my clients. Therefore, I welcome the opportunity to custom design the perfect piece(s) of jewelry just for you. My unique approach ensures you not only end up with the piece(s) you’ve envisioned, but that you become an integral part of the creative process itself.

I am happy to provide you with a list of former clients who would be more than happy to share their experiences with you and speak candidly about working with me in this personal manner.

Commissioned works and special orders require a 50% deposit at the start of the project. The balance is due at the time of completion. These pieces reflect a client’s unique vision and so, are treated as final sales that cannot be returned.

A sampling of past commissioned works can be found on the website under Commissioned Works.


Repairs:

Every single piece of jewelry is designed and handcrafted by me. I put great care and attention into my craftsmanship and material selection to ensure that every item in the collection meets the high standards I set for myself and the jewelry I create.

It is important to understand that the pieces I create are incredibly delicate and are constructed using very fine wires and hand cut gemstones. As a result, the jewelry can be easily damaged or broken if it is not taken care of or stored properly.

Please refer to the care instructions’ section for information designed to help insure the integrity of your pieces.

In the event your piece(s) should require a repair, please contact me at dana@danabuschdesigns.com. The cost of the repair is dependant on the scope of the work. Please note some repairs may require the piece be completely remade. Also, you are responsible for all of the shipping costs.


Caring For Your Jewelry:

I describe my jewelry as “limited edition works of art for the body” because my jewelry is more than just another accessory. My clients value the attention to craftsmanship and detail, the quality of the materials, and the limited production of each style, knowing the piece they have purchased is a work of art designed to be worn rather than hung on a wall or set on a table.

The following care instructions are designed to insure your investment in one of my limited edition works of art for the body for many years to come.

  • Always store your jewelry in its own box or pouch to prevent it from getting broken, bent, scratched, damaged or tangled with other items.
  • In addition to storing your items in their own containers, always keep your jewelry in an arid climate as heat and humidity can damage both gemstones and metals. For this reason you should never store you jewelry in a bathroom where it is routinely subjected to heat, humidity, and damaging chemicals produced by soap, hair products, and cleaning supplies.
  • Never wear your jewelry while bathing, swimming, cleaning, working-out, or performing any strenuous activity. Do not wear your jewelry to bed.
  • Apply all lotions, perfumes, and hair products, including hairsprays first and allow them to dry completely prior to putting on your jewelry. The chemicals and oils in these products can damage both gemstones and metals.
  • Never put your jewelry in a jewelry-cleaning machine or submerge it in any kind of jewelry cleaning solution. Instead, gently wipe the surface of your piece with a soft microfiber cloth.
  • Due to the delicate nature of the work, jewelry should only be worn in the way it was intended. For instance, necklaces should only be worn as necklaces, etc.
  • Rubber earring backs should not be left on the earrings when they are not being worn. Instead, please put the rubber backs in the plastic bag provided to keep them supple. Always twist on and twist off the rubber backs. Never push them on as this may result in a bent or damaged ear wire.

Gift Wrap:

All items come in their own jewelry box and are tied with a lovely ribbon.

I am happy to gift-wrap your purchase beautifully and include a personal message from you for a small, additional fee. Please be sure to select the gift-wrap option at the time of checkout. You will then be prompted to write your message and the fee will automatically be calculated and added to your order.

Payment Methods:

Dana Busch Designs uses PayPal to process all Internet purchases. PayPal is an incredibly secure site with several payment options available.

Wish List:

The wish list is designed to let others know exactly which pieces you would love to add to your collection. Anyone can go onto the website and search the wish list database using either your name or email address. A photograph of the pieces you are dreaming of will appear, along with a detailed description of each and the purchase price. You may also add a gift certificate to your wish list.

Hosting an Event in Your Home or City:

One of the greatest rewards I have gained from my creative venture has been the opportunity to meet dynamic, intelligent, supportive and interesting women all across the country!

I choose to sell directly to my clients because I truly enjoy the social aspect of what I do and I have purposely kept my business intimate, personal, and relationship oriented so that I could truly connect with every person I’ve had the opportunity to meet through my jewelry.

I am therefore, happy to come to your home or city and assist you in a hosting a jewelry show.

At a jewelry show I am able to offer my clients my undivided attention and wholesale pricing on all purchases.

If you are interested in hosting an event in your home, store, or city, please contact me at: dana@danabuschdesigns.com.  It is a wonderful way to get your friends together for an evening of beauty and fun, with an emphasis on fun, since shows are held with absolutely no expectations or pressures.

I will gladly furnish you with the names and contact information of past show hostesses for candid answers to all your questions about hosting this kind of event.

All hostesses receive a jewelry t.l.c. gift as a small token of thanks for supporting and helping me promote my creative vision by opening their homes to me and connecting me with their friends, family and colleagues.

Mailing List:

The purpose of my mailing list is to keep you informed about upcoming events, promotions and other exciting news. I promise not to inundate you with messages and will never give or sell your information to anyone.

Privacy & Security:

I respect your concerns about privacy and I assure you that your personal information is handled in a safe, respectable and responsible manner. 

The information you provide allows me to communicate with you, enhance your shopping experience, and respond to your requests. All information you provide will never be shared with or sold to anyone.

As I continue to develop my Web site and take advantage of technologies to improve the services I provide, my policies will continue to evolve.

Item Availability:

Every piece, unless listed as “out of stock,” is available. Please note that I only make one to five units of any given piece. The quantity of each style created is noted in the information section of each item as: limited edition of. If there is an item you are interested in that is out of stock or listed in the “past works” section, please send me an inquiry to find out if it is possible for me to recreate another one for you.

Past Works:

These pieces, although no longer available, are included to give a better understanding of the scope and variety of my work. If you are interested in an item listed in the “past works” section, please send me an inquiry to find out if it is possible for me to recreate another one for you.

Gift Certificates:

Gift certificates are available for purchase in any amount and can also be added to your wish list.